Creating an outstanding organisation has never been easy. The journey to greatness is often marked by its fair share of setbacks. Wrong turns, unforeseen obstacles, passengers who are resistant to changes in direction - these are just some of things that can impede progress.
By drawing on our wide-ranging professional support you’ll be better placed to ensure that your organisation’s journey is successfully completed. The following snapshots of journeys past illustrate the type of support that people ask us to provide...
A natural disaster caused an estimated $40Billion damage to land and infrastructure over a wide geographic area. After struggling with the task of processing thousands of unanticipated claims totalling more than $1.5Billion a large insurance company engaged us to review aspects of its organisational structure and claims management system in order that it could better position itself to process claims as efficiently and effectively as possible.
Securing network operations
A utility company with assets valued at more than $275Million wanted to enhance the security for its network operations by strengthening its risk management capability. Using appropriate international management standards as a best practice reference point we worked with the company's executive leadership team to develop a risk-based business continuity plan for the company's head office.
Optimising service delivery
To ensure that service delivery matched expectations in the context of a newly-approved operational plan an organisation with more than 500 staff decided that extensive changes to its structure were required. We were engaged by the organisation's chief operating officer to plan and lead a change management initiative over an 18-month period as the requisite structural changes were made.
Adapting to change
New legislation led to significant changes in the way an entire industry carried out certain core activities. A consortium of 13 organisations operating within the industry engaged us to lead the engineering of a new management system that: (a) conformed with the new statutory requirement; and (b) was sufficiently generic in form that it was able to be tailored by each consortium member to meet its specific operational requirements.
Coping with complexity
A city council was confronted with the task of completing a "mission-critical" project involving a multi-million dollar budget, numerous interrelated work streams and a large multi-disciplinary team of specialists that comprised both staff and contractors. We were engaged to develop a comprehensive management system that accommodated the project's complexity while simultaneously assuring its successful completion.
Fostering talent development
An energy sector company with more than 700 employees and $350Million in operating revenue recruited numerous university graduates each year to fill a variety of technical and managerial positions. We were engaged by the company to create a competency-based learning and development system that would enable new recruits to make the best possible contribution within the organisation.
Assessing relative performance
A city council engaged us to undertake a benchmarking study in relation to the carrying out of a core service. The study sought to establish the position of the council relative to its' peers in terms of: (a) its' charging regime; and (b) its' cost structure. After developing a methodology for standardising data across the different organisations being studied we benchmarked the council's performance and made a variety of recommendations as to how performance could be improved.
Right-sizing the work force
A large public sector organisation initiated a review of its' labour requirements as part of an integrated strategy to optimise performance. We were engaged by the organisation's human resources manager to design and undertake a study of time allocation behaviour by employees within two core work groups for the purpose of determining more accurately the labour requirements of individual work tasks completed by the group members.
Staying ahead of the curve
The chief executive of a professional services firm wanted to ensure that they stayed ahead of the curve by securing access to key operating performance data. We created an information system that drew data directly from the firm's accounting and project management systems and displayed key metrics on an interactive dashboard that could be accessed securely by the chief executive anytime from any device.
A public sector organisation with an extensive project-based work program wanted to optimise efficiency and effectiveness by introducing an enterprise-wide project management system. The system included a range of best-practice policies, procedures and practical tools. We were engaged to create a suite of e-document templates with built-in online help and interactive drop down menus to facilitate completion by project team members.